Terms & Conditions | Big Flowers MTL

Rental Terms & Conditions

Rental Term and Charges

This agreement shall commence from the specified delivery or customer pick-up time and will remain in effect until the items are returned by the customer or picked up by the Company, or until terminated by either party in accordance with this Agreement. Rental charges will apply from the time the rentals leave our premises until the items are returned to the Company.

Payment

Deposit: The customer shall pay 50% of the total invoice amount as a non-refundable deposit to reserve the items for the requested period. For a refund of the deposit, cancellations must be made at least 1 month prior to the event date. Cancellations within 1 month of the event will result in the forfeiture of the deposit.
Final Payment: The remaining 50% shall be paid either at the time of customer pickup or one week prior to the delivery of items to the customer. The final invoice, detailing the remaining balance, will be sent via email approximately 1-2 weeks before the scheduled delivery.

Security Deposit (pickup rentals)

The customer shall provide valid credit card details for an authorization amount of $200. These details will be kept on file until all rental items have been returned in their original condition to the Company.

Care of Rented Items

All rented items shall remain the responsibility of the customer from the time of delivery/customer pick-up to the time of return. Items are to be used for their intended purposes with normal wear and protected from damage due to neglect, abuse, or misuse.

Repair and Alterations

Items shall not be serviced or repaired, and parts and accessories shall not be replaced without the Company’s prior consent.

Loss or Damage

The customer shall alert the Company to any damage to the items after the intended rental use. The customer shall be responsible for any loss or damage to items, including loss of use, diminution of the item's value caused by damage, and missing items. The customer will be charged for the full replacement or repair cost of any damaged or lost items.

Condition of Items

The customer accepts and hires the items on an “as is” basis. The customer shall ensure, at the time of pick-up or delivery, that the items received are in good working condition and understands their proper operation and use. Once the items are picked up by the customer or accepted on delivery, they are deemed to be in good condition unless noted otherwise on the rental contract.

Return of Rented Items

The customer shall return all items on the specified date in the same condition as received, except for normal wear and tear. Items should be returned to the agreed return location. If items are not returned on the specified date and time, the Company reserves the right to charge a 50% late fee as noted in the payment terms or consider the items lost, in which case the customer will be charged for the full replacement cost of any lost rental items.

Termination or Cancellation

The customer may cancel his order by giving at least 4 weeks' notice to the Company. In the event of a cancellation within two weeks prior to the event date, the Company reserves the right to charge the customer 50% of the total rental amount stipulated in this Agreement for restocking and administrative purposes. Once the products leave our warehouse, the order cannot be returned or cancelled.

Indemnification and Liability

The customer shall accept all responsibility and liability (including attorney’s fees and expenses of litigation) for any property damage or personal injury arising from the customer’s use of items, except to the extent caused by the Company’s gross negligence or willful misconduct. The provisions of this Article shall survive the termination of this Agreement with respect to any claims or liability accruing before such termination. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM THE CUSTOMER’S USE OF ITEMS, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS AND LOSS OF REVENUE, EVEN IF INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.